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Space-Nova Cancellation Policy

Last Updated: 20 January 2025

1. Scope of This Policy

  1. This Cancellation Policy applies to all construction, renovation, and related services offered by SPACE-NOVA.

  2. It covers cancellations initiated by both the Client (“you”) and SPACE-NOVA (“we,” “us,” or “Company”).

2. Definitions

  1. “Client”: Any individual, business, or entity that has entered into an agreement for services with SPACE-NOVA.

  2. “Project Contract”: The legally binding document detailing the scope, milestones, payment schedules, and terms of a specific project.

  3. “Cancellation”: Terminating the project contract before services are fully rendered or completed.

3. Cancellation by the Client

3.1 Notice Period

  • Written Request: All cancellation requests must be communicated in writing (via email or formal letter) to SPACE-NOVA.

  • Timeframe: The notice period required may vary based on the stage of the project. Typically, a 15- to 30-day notice is requested, but refer to your Project Contract for exact terms.

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3.2 Refunds & Fees

  • Initial Deposits: 

    • Deposits made to secure a project date or mobilize resources are generally non-refundable, unless otherwise stated in the Project Contract.

  • Partial Refunds:

    •  If cancellation occurs after partial completion of work or procurement of materials, a partial refund may be considered—less any administrative fees, costs of materials already purchased, and labor expended.

    • The amount of partial refund, if any, will be calculated based on the actual cost incurred by SPACE-NOVA up to the date of cancellation, plus any agreed-upon cancellation charges detailed in the contract.

  • Additional Charges:

    • Any specialized materials, custom-made items, or work performed by subcontractors may not be refundable. Where possible, such items will be handed over to the Client once all due costs are settled.

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3.3 Post-Cancellation Obligations

  • Return of Materials: The Client may be required to return or pay for any materials or equipment provided by SPACE-NOVA up to the point of cancellation.

  • Site Handover: If applicable, SPACE-NOVA will coordinate the site handover process. The Client is responsible for any security or preservation measures on-site once our services are terminated.

4. Cancellation by SPACE-NOVA

4.1 Grounds for Cancellation

SPACE-NOVA reserves the right to cancel a project if:

  1. Non-Payment: Client fails to adhere to the payment schedule or has outstanding invoices beyond the agreed grace period.

  2. Site Inaccessibility or Violations: Lack of legally required permits, unsafe site conditions, or repeated violation of local regulations.

  3. Client Misconduct: Harassment, violence, or illegal activity by the Client or representatives that affects our ability to carry out services.

  4. Mutual Agreement: Both parties mutually agree that continuation is impractical.

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4.2 Refunds & Fees

  • Pro-Rated Calculation: If SPACE-NOVA initiates the cancellation, we will typically refund any unutilized portion of the Client’s payment, minus costs for work completed or materials purchased.

  • Administrative Costs: SPACE-NOVA may deduct administrative or legal fees incurred during the cancellation process.

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4.3 Post-Cancellation Handover

  • SPACE-NOVA will provide a summary of work completed, materials used, and outstanding costs.

  • The Client may request any uninstalled materials if paid for in full, and upon mutual agreement, these will be handed over according to a schedule set by both parties.

5. Project Delays vs. Cancellation

  1. Delays: If a project needs to be paused or rescheduled (due to personal reasons, supply chain issues, or other factors), this does not necessarily constitute a cancellation.

  2. Extension Agreements: The Client and SPACE-NOVA may formalize an extension or rescheduling arrangement in writing to avoid the need for full cancellation.

6. Force Majeure

  1. Definition: “Force Majeure” events include, but are not limited to, natural disasters, acts of government, epidemics, labor strikes, and other circumstances beyond reasonable control.

  2. Effect: If a Force Majeure event significantly hinders or prevents project completion, either party may request to suspend or terminate the contract. In such cases, refunds or costs will be negotiated in good faith, based on the work completed to date and expenses incurred.

7. Legal & Dispute Resolution

  1. Governing Law: This Cancellation Policy is governed by the laws of India. Any disputes arising hereunder are subject to the courts of [the agreed jurisdiction in our contract] India.

  2. Amicable Settlement: Both parties agree to attempt to resolve disputes through mutual dialogue before pursuing legal remedies.

  3. Final Terms: In the event of a dispute, the terms in the signed Project Contract take precedence over the general guidelines listed in this Cancellation Policy.

8. Contact Us

For any questions, clarifications, or concerns regarding these Terms and Conditions, please reach out to us at:

SPACE-NOVA

Address:907, Shakti Khand 4

Indirapuram, Ghaziabad 

Uttar Pradesh, IN 201014

Contact No.- +91-95-4026-4026

E-mail- care@space-nova.com

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