Space-Nova Website Privacy Policy
Data and Privacy
Last Updated: 20 January 2025
SPACE-NOVA (“Company,” “we,” “us,” or “our”) values the trust you place in us when visiting space-nova.com (“Website”). This Privacy Policy outlines how we collect, use, protect, and disclose information obtained from users (“you” or “your”) of our Website. By accessing or using our Website, you agree to the practices described in this Policy. If you do not consent to these terms, please discontinue use of our services.
1. Scope of This Privacy Policy
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This Privacy Policy applies to all personal data gathered through space-nova.com and any related channels (e.g., email inquiries, contact forms, or phone interactions).
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It does not extend to services or pages hosted by third parties that we may reference or link to.
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We reserve the right to make changes to this Policy at any time. Revisions become effective upon posting on our Website, and your continued use of the Website constitutes acceptance of any updated terms.
2. Information We Collect
We collect various types of information to provide and improve our services:
2.1 Personal Information
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Name: When you submit inquiries or request our services.
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Contact Details: Including phone number and email address, if you fill out a form or sign up for our newsletter.
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Address: If necessary for project estimates or service execution.
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Payment Details: Only when required for billing purposes (e.g., partial or full payments related to construction or renovation projects). We do not store payment information longer than necessary for transaction completion and legal compliance.
2.2 Non-Personal Information
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Browsing Data: We may collect your IP address, device details, browser type, and usage statistics (e.g., pages viewed, time spent on pages). This data helps us understand user behavior to optimize our Website experience.
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Cookies and Similar Technologies: Our Website may use “cookies,” “web beacons,” or other tracking tools to remember your preferences and enhance user experiences.
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data“). Personally identifiable information may include, but is not limited to:
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Email address
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First name and last name
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Phone number
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Payment History
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Address and Location
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House details, Construction Site Information
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Cookies and Usage Data
We may give you the option of registering with us using the information from your existing social media accounts, such as Facebook, Twitter, or other social media accounts. We will gather the information described if you opt to register in this manner. If you decide to login using your third-party social media account details, we will receive certain information about you from your social media provider. The profile information we collect varies depending on the social media network, and it includes your name, email address, friends list, profile image, and any other information you want to make public on that platform. We will only use the information we collect for the purposes indicated in this Privacy Policy or as otherwise specified on the relevant Services. Please keep in mind that we have no control over and are not responsible for how your third-party social media provider handles your personal information. We recommend reading their privacy notice to learn how they collect, use, and disclose your personal information, as well as how to control your privacy settings on their websites and apps.
3. How We Use Your Information
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Service Delivery: To respond to inquiries, prepare quotes or proposals, and fulfill contractual obligations in construction or renovation projects.
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Customer Support: For troubleshooting, feedback, or resolving any issues that may arise.
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Marketing & Communication: With your consent, we may send newsletters, promotional content, or service updates. You can opt out at any time.
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Site Optimization: We use aggregated usage data to refine our Website design, features, and overall user experience.
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Legal Compliance: We may retain and disclose personal information as required by law or for legitimate business interests, such as audits, enforcement of our agreements, or fraud prevention.
Primarily, we use the information we collect about you to provide you with a more personalized experience and to answer to any requests you send us in a more thorough manner. We use the collected data for various purposes:
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To provide and maintain the Service
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To notify you about changes to our Service
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To allow you to participate in interactive features of our Service when you choose to do so
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To provide customer care and support
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To monitor the usage of the Service
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To provide analysis or valuable information so that we can improve the Service
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To detect, prevent and address technical issues
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To identify you on our system and to keep track of the Services
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To request feedback
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To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract
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When we believe, it is required to investigate, prevent, or take action in connection with any illegal activity, suspected fraud, circumstances involving potential threats to anyone's safety, or violations of our Terms of Service or this Privacy Policy
4. Sharing and Disclosure of Information
We do not sell or rent your personal information. However, we may share data under these circumstances:
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Service Providers and Partners: Trusted third parties that perform functions on our behalf (e.g., payment processors, marketing agencies, hosting services). These parties are contractually obligated to protect and handle your information securely.
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Legal Requirements: If required by court order, law enforcement, or governmental authority, or if disclosure is necessary to protect our rights, property, or safety.
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Business Transfers: If our Company is involved in a merger, acquisition, asset sale, or similar transaction, personal data may be part of the transferred assets, subject to confidentiality obligations.
Disclosure of DATA
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Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
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If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.
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Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
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We may process your data when it is reasonably necessary to achieve our legitimate business interests.
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Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
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We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
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We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
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We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
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We may share your data with third-party vendors, Service Providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data on our behalf about how you interact with our Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
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We will take all forms reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
5. Cookies and Tracking Technologies
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What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us recognize your browser and store preferences. -
Types of Cookies Used:
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Essential Cookies: Required for basic site functionality.
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Analytical/Performance Cookies: Collect usage data to improve performance.
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Functional Cookies: Remember user preferences to personalize content.
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Targeting/Advertising Cookies: Track browsing habits for relevant ads, if applicable.
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Managing Cookies:
You can configure your browser to refuse certain cookies or to alert you when cookies are being sent. However, disabling cookies may affect some features or services on our Website.
6. Data Retention and Security
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Retention Period:
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We retain your personal information only as long as it’s relevant for the purposes described or as required by law.
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Security Measures:
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We employ administrative, technical, and physical safeguards to protect data from unauthorized access. This includes encrypted communications (HTTPS) and secure server environments.
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No Absolute Guarantee:
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While we strive to protect your personal information, no online data transmission or storage can be guaranteed 100% secure. We recommend you take precautions, such as using strong passwords and keeping them confidential.
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7. Your Rights and Choices
Depending on your jurisdiction, you may have specific rights regarding your personal data:
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Access and Correction: You may request to review or update your personal information that we hold.
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Deletion and Erasure: Under certain conditions, you can request that we delete your personal data, subject to applicable legal exceptions.
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Objection and Restriction: You have the right to object to the processing of your data or request limitations on how it’s used, if allowed by law.
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Withdraw Consent: If we rely on your consent for specific uses, you may withdraw this consent at any time without affecting the lawfulness of processing prior to the withdrawal.
To exercise these rights, contact us using the details provided in the Contact Us section.
8. Third-Party Links
Our Website may contain links to external sites or resources for your convenience. We do not endorse or control these third-party entities and are not responsible for their content or privacy practices. Review their respective policies before sharing your personal information.
9. Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
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Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
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You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
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For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
12. Contact Us
For any questions, comments, or concerns regarding this Privacy Policy or the way your data is handled, please get in touch with us:
SPACE-NOVA
Office Address:907, Shakti Khand 4
Indirapuram, Ghaziabad
Uttar Pradesh, IN 201014
Contact No.- +91-95-4026-4026
E-mail- care@space-nova.com
13. Changes to This Privacy Policy
Any future modifications to this Privacy Policy will be posted on this page with an updated “Last Updated” date. We encourage you to periodically review this statement to stay informed about how we safeguard your information.
Our Website and services are not intended for minors under the age of 18. We do not knowingly collect or solicit personal information from children. If you are under 18, do not use this Website or provide any personal data. If we discover that we have collected information from a minor, we will take steps to remove it.
10. Children’s Privacy
In case you have any discrepancy or grievance with respect to the processing of your information, you may feel free to contact our Grievance Officer whose details are mentioned below. We may take 31 days to resolve your grievance.
Name of the Grievance Officer: Ajhar Ali
E-mail ID of the Grievance Officer: care@space-nova.com
The following information needs to be provided in the complaint to Our Grievance Officer to work on the same:
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A physical copy of the signature or electronic signature of the person authorized to act on behalf of the User for the purposes of the complaint if the complainant is not the User.
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Details of the work for which infringement of copyright is claimed by the user or on behalf of the user.
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A statement that the complaining party has good faith and belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
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A declaration that the information in the complaint is accurate, and that the complaining party is authorized to act on behalf of the owner of the right that is allegedly infringed.